ServiceNow AI Platform has been reimagined for the era of agentic AI, combining workflow data, intelligent agents and orchestration to deliver seamless automation and real-time decision-making across IT, HR, customer service and more. Key capabilities include the ­AI Control Tower for centralized governance, the AI Agent Fabric for agent-to-agent collaboration, and the Workflow Data Fabric to unify data from multiple systems. By embedding this agentic AI layer, ServiceNow enables enterprises to shift from reactive service management toward proactive, autonomous operations.